Shield Pest Control (UK) Ltd. has generated these terms and conditions in the interests of promoting a high standard of business conduct and ethics.

General Terms & Conditions for Contracts

• To ensure that all pest management work is carried out in accordance with industry codes of practice and regulations and with due attention to consumers, employees and the environment.

• To honour all warranty commitments with prompt courteous attention.

• To attend to consumer complaints promptly and ensure that these are resolved.

• To adopt a professional image and always behave responsibly.

Contract Terms & Conditions


THE CUSTOMER means the customer as specified at the top of the Service Agreement.


THE CUSTOMER will make payments to Shield Pest Control (UK) Ltd. Ltd as agreed in the Service Agreement. Prompt payment is a condition of the agreement.

3. Shield Pest Control (UK) Ltd. Ltd Obligations – Pest Control Service

a) The pest control service will be carried out in a professional manner at regular intervals as specified in the service agreement. The technician will use and apply pesticides and moni-toring devices, as they deem appropriate on each visit. Any infestation covered by the agreement and discovered during a visit will be treated immediately.

b) The technician will report to the site contact on each visit and will leave a written report on the findings, treatments and recommendations made during the inspection.

c) Additional visits/treatments to control the pests specified on the service agreement will be carried out free of charge.

4. THE CUSTOMER’S obligations – Pest Control Service

a) To minimise pest incidence by carrying out in reasonable time those recommendations made by the pest control technician (cf 3b. above)

b) To provide access for Shield Pest Control (UK) Ltd.’s representatives to carry out its services at any reasonable time or as specified.

c) To make prompt payment. (cf 2. above)

5. Shield Pest Control (UK) Ltd. Ltd obligations – Fly Control Units

a) Sale of fly control units includes delivery to the customers’ site.

b) Installation is not included with the sale of the fly control unit and the Customer will be made aware of this at the point of sale.

c) A maintenance contract covers annual replacement of the ultraviolet tubes and starters. the customer will receive four visits per year to inspect, clean and test the unit(s).

6. THE CUSTOMERS obligations – Fly Control Units

When a maintenance contract exists, the customer must take reasonable care of the unit(s) installed in the premises: Damage over and above the normal wear and tear will result in a charge being levied.


Shield Pest Control (UK) Ltd. does not accept any liability for loss, damage or injury to any domestic animals, livestock, birds, goods or equipment unless the loss, damage or injury was occasioned by negligence of themselves or their staff. Notice of such loss, damage or injury must be notified in writing to Shield Pest Control (UK) Ltd. Ltd within 7 (seven) days of occurrence.


This contract may be terminated by Shield Pest Control (UK) Ltd. Ltd forthwith if THE CUSTOMER is in breach of any of his/her obligations under this contract or (being a Company) goes into liquidation or if THE CUSTOMER shall commit an Act of Bankruptcy or have any receiving order made against him/her or shall make any arrangement with his/her creditors or any assignment for the benefit of such creditors or if distress or execution shall be levied or threatened upon any of THE CUSTOMER’S property or any judgement against THE CUSTOMER shall remain unsatisfied for more than 14 (fourteen) days. THE CUSTOMER may only assign the burden of this contract with the written consent of Shield Pest Control (UK) Ltd. Ltd.
The service agreement is binding for 1 (one) year from the start date and shall continue unless terminated at the end of the first year or any subsequent invoicing quarter subject to 1 (one) quarter’s prior notice in writing. THE CUSTOMER will be liable to half (50%) of the premiums that would become due up to the end of the contract period plus any premiums overdue up to the date of cancellation.


The conditions 1 to 8 above, together with the entire agreement between Shield Pest Control (UK) Ltd. Ltd and THE CUSTOMER, any other alleged terms being expressly excluded.

let us help

Contact us today

Contact us today on 0800 954 8098 for free advice, commercial surveys and competitive quotations

Contact Us Today for a Free Quote

Our Updates

Latest News

View All